Thank you for your email and notification of your inability to participate in the [event]. We understand your circumstances and appreciate that this has been a difficult decision for you to make.
As your travel insurance policy has already been issued, we recommend that you contact the insurer Vero to lodge a claim (refer to the Vero Product Disclosure booklet for details). To assist you with your claim, we offer the following information and attached documentation which the insurer may request:
Your Certificate of Insurance / Insurance Schedule
Please refer to your policy number RTH[ ] which was issued on [date]
Our Spirit's travel package inclusions (confirming that the deposit is non-refundable) as well as out terms and conditions which you agreed to at the time of booking on [date]
Our Spirit's tax invoice showing the total cost of your travel arrangements and payment(s) made to date
You are also likely to be asked to provide a Medical Certificate completed by your usual treating General Practitioner to verify that your reason for cancellation complies with their conditions.
If there's anything else Vero ask of you that we can assist you with, please let me know.
